Please note: No Honey Products are able to be sent to Western Australia
Domestic Shipping (Australia)
Rosehaven Farms offers a $12.95 flat rate shipping on all orders shipped within Australia with free regular shipping on orders over $120
Conditions:
- Rosehaven Farms carrier is Australia Post.
- Orders that are over 5kg in weight may be sent as separate parcels.
- All parcels will have a tracking number attached to them and this will be advised once the order has been dispatched.
- It is the responsibility of the customer to ensure the address provided is accurate. In the event of a returned parcel, the cost of the order will be refunded less any shipping charges incurred by Rosehaven Farms. If you wish to have the parcel resent, you will need to pay new shipping charges. This will also apply if the order had free shipping.
- Orders are dispatched Tuesday, Thursday & Friday.
The below is a rough guide to delivery times. Please note that Rosehaven Farms cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in case of adverse weather conditions.
QLD, NSW, VIC, ACT approx. 2-5 business days
SA, TAS, WA, NT approx. 5-7 business days
Express Shipping within Australia
Selecting Express Shipping does not place your order ahead of any other. Only the Shipping is Express
- Rosehaven Farms uses Australia Post for all express shipping.
- A tracking number will be issued once the order has been dispatched.
- Express Shipping is calculated by the weight of the parcel.
- Express Shipping is not covered under any FREE shipping specials.
- Express Shipping is applicable to the shipping only and will not push your order before others to be packed.
- Orders with Express Shipping are dispatched Tuesday, Thursday and Friday.
- A maximum of 5kg can be shipped via Express Shipping
In accordance with the Australia Post website, next-day delivery for express post is only applicable if you are with an express post zone. Please allow extra time if you live rural or remote. Rosehaven Farms cannot be held responsible for late or failed deliveries for reasons outside of its control. Currently Express Shipping can take up to 2-days in Metro areas.
SHIPPING SPECIALS
From time to time, Rosehaven Farms may offer Shipping Specials including discounted or free domestic shipping.
To qualify, orders must be placed by ending time and date and meet all other specified requirements (e.g minimum spend). These requirements are shown on the banner or social media posts.
Time and Date specified on all promotions is AEST (Melbourne)
Orders that attract Free Shipping will be sent by Australia Post.
During special promotion please allow up to 72-hours for orders to be dispatched.
International Shipping
Rosehaven Farms are unable to ship physical orders internationally at this time.
Shipping information will not appear for those with international address. Please do not select local pickup to complete the order. In the event an order is placed with an international shipping address and local pickup, the order will be cancelled and refunded less any payment fees Rosehaven Farms have incurred.
Packaging:
All possible care will be taken to ensure your order is wrapped and packed to limit any chance of breakages and spillages during transit. All orders will be packed in boxes along with packing materials to keep the items cushioned. Where possible, Rosehaven Farms like to upcycle packing materials we receive.
In the unfortunate event of a breakage, please contact me within 48-hours of the order being received with pictures of the damage. Options will then be advised.
Dispatch:
Where possible, all orders will be dispatched within 1-3 business-days after payment has been received. As Rosehaven Farms hand-makes or hand-pours most products, you will be notified via email or phone of any delays in the event the order needs to be made.
Authority to Leave:
In the event it is requested to have a parcel left at the premises, Rosehaven Farms will not be held liable for any lost, stolen or damaged orders. Australia’s harsh conditions and extreme heat can adversely affect items in your order and it is strongly advised not to leave orders especially those with bath and body products unattended. We do, however, understand it is convenient to have parcels left, so are happy to offer the service. Any items that have been affected in the order from being left unattended will not be replaced or refunded.
Local pickup:
Rosehaven Farms is located at 989 Wonwondah Dadswells Bridge Road, Laharum Victoria.
Orders can be collected from the Farm by Appointment between the following times once you have received notification that your order is ready.
Wednesday to Friday 9am to 4pm
Saturday 8:30am to 12pm
Sunday 10am to 1:30pm
Disclaimer:
It is your responsibility to advise correct shipping details when purchasing from us. We will use all reasonable efforts to deliver your order to the address specified on the order. We do not accept liability, whether for direct, indirect or consequential loss or damage, arising due to you (the customer) providing an incorrect address.